Rex nailed it with the November update issue. I've been tracking Cafe Casino's withdrawal problems since they switched wallet providers and it's been a shitshow. The 12 cases you documented are just the tip — I've seen at least 6 more on Reddit where blockchain-confirmed Bitcoin sat in limbo for 5+ days.
Carlos is right about checking the address format, but honestly Cafe's support should be walking you through this instead of making you detective your own withdrawal. Wild Casino processes Bitcoin withdrawals in under 24 hours with zero address format drama — their wallet infrastructure actually works.
40 Bitcoin withdrawal from Cafe Casino on Monday at 2:15 PM. Got the usual "processing within 24-48 hours" email. Transaction shows confirmed on the blockchain with 18+ confirmations as of Wednesday morning, but my Coinbase wallet still shows the old balance.The transaction hash they provided matches what I see on blockchain explorers — 3 inputs, 2 outputs, fee paid properly at 12 sat/byte. Network wasn't congested that day either.
Submitted a ticket Tuesday night (#CC-7749) but just getting auto-responses about "reviewing with technical team." Anyone dealt with this specific issue where the blockchain confirms but the receiving wallet doesn't update? Starting to wonder if they sent to a wrong address somehow.